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How to Deal with a Crazed Homeowner: Responding to a Homeowners' Aggressive Threats & Tactics

Total Credits: 1 including 1 Minnesota Residential Building Contractor, 1 Minnesota Building Official, 1 Wisconsin Dwelling Contractor

Business Management |  MN Building Official Credit |  MN Contractor Credit |  WI Contractor Credit
Stephen Yoch
1 Hour
Audio and Video
Access for 180 day(s) after purchase.


Builders are increasingly facing aggressive and hostile homeowners. Properly handling these individuals can mean the difference between another challenging day at the office which is carefully and effectively resolved versus facing protracted litigation and huge potential liability. Learn how to effectively respond to and prevent consumer complaints, consistent with the law and best practices.

Course Outline
  • How to Respond to a Claim
  • The BIG Decision
  • Preserving Your Position
  • How Do I Prevent Problems

Learner Objectives

Effectively respond to and prevent consumer complaints, consistent with the law and best practices.


"The information provided in this course is a MUST HAVE for all contractors. Sooner or later we all will have to deal with the "crazed customer" and we need to know how to do it properly. Excellent information that is well explained with excellent examples to make it easy to understand." Tom Camp, Woodcrest Construction Inc.

"Very informative. I've been in business for over 40 years and I still learned a ton from this course. Selfishly don't want my competitors to know about this wonderful course. I took a ton of notes." Michael Knutson, Knutson Custom Remodelers LLC

"Presentation was organized, with good sound and lot's of useful information. Mr. Yoch was comfortable with the camera, making the hour fly by quickly." Titus Winger, Titus N. Winger Contracting, Inc.

Quiz Info

After the course, you will need to take a 10 question quiz. To pass the quiz, you will need to get a score of 70% or higher.

Credit Info

This course has been approved for one hour of MN residential contractor (includes the Business Management Training credit) or building official credits by the Minnesota Department of Labor & Industry and one hour of WI Dwelling Contractor Qualifier by the Wisconsin Department of Safety and Professional Services.

If you are eligible to receive continuing education credits, your information will be electronically reported to the appropriate agency within 7 business days of course completion.

Access Info

Your online course is accessible 24/7. The course will be available to you for 180 days from the purchase date.

Questions and Comments Questions and comments related to the curriculum for this course may be submitted to the instructor at



Stephen Yoch's Profile

Stephen Yoch Related seminars and products

Felhaber Larson

Stephen has extensive transactional and litigation experience which allows him to assist builders and developers in evaluating all the alternatives when facing legal challenges. Steve is a highly rated speaker and an award-winning writer. He is a member of the Felhaber Larson Board of Directors, and he currently serves as Chair of the Business and Real Estate Section of the Firm.

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